A client's relationship with the fsc limited Support Team begins during the planning phase. As the implementation project winds down, the support team collaborates with the fsc limited implementation team members to ensure a smooth transition from training and test to full production mode of your 4Site system.

From the earliest phases, the support team maintains particularly close contact with clients, supplementing formal training with answers to questions and insights into product enhancements.

fsc limited's support program couldn't be simpler. When clients need help, they get it immediately, no waiting in a message queue or getting dumped into a voice mail system. All clients with a standard support agreement have unlimited access to the support team by phone, email or fax. The experienced and approachable support team is there to help you get over any hurdle, resolve any problem or discuss any request.

With any internet connection, clients can login and monitor requests on-line with the fsc limited Support Request System. Once you enter your request, the support team assigns a person, investigates and responds, updating the request status at each stage.

As well as logging your own requests, you can search the request system database for fixes, enhancements, suggestions or any outstanding issues that may be related to your current issue.

The standard fsc limited support agreement, includes new versions, enhancements and upgrades to 4Site at no additional cost. fsc limited uses an automated upgrade procedure, delivered on CD, that requires very few IT resources. Even major upgrades are typically completed in less than one hour. Summary documentation describing the changes and explaining configuration choices is included along with on-line help associated with application changes.

The easy way to find a quick and reliable answer while running 4Site is to click the Help button on any window or press the F1 key to display help focused on the current entry. Of course the 4Site On-line Help System also includes a robust table of contents and index with a full text search. For in-depth information, fsc limited suggests that you refer to the manual or download electronic versions of them from the clients' section of the fsc limited web site.

Sometimes other users have insights into processes that you may not have considered. The fsc limited Forum, accessible from the community section of the web site, gives you the opportunity to participate in on-line, user to user discussions.

For face to face get-togethers with other users and fsc limited specialists, the 4Site User Group meetings provide a great chance to network with other professionals in your field, pick up useful tips and join in discussions that help you do your job.